Shipping policy

Welcome to SEnTu Art&Craft

Once you place your order, our team will work hard to ship your product directly to your address. Please note that our products are mass produced and require an additional 5--7 days for production as in some cases we must produce them after you order.

You can expect to receive your purchase within 15-30 business days after ordering. During periods of peak demand, order delivery may take slightly longer (up to 40 working days).

 

Tracking information.

All orders are protected, insured and tracked with real-time status tracking ID. This means you can follow your order from start to finish. If for some technical reason you do not automatically receive your tracking information via email within a few days of ordering; please feel free to contact us at wishead@163.com Please allow 24-72 hours to get a tracking number.

Shipping rate(s).

At SEnTu Art&Craft, we charge shipping for any order and do not support free shipping. If you purchase a large quantity of products and need to ship them by sea or air, please feel free to contact us: wishead@163.com.

 

We support FOB and CIF shipping methods.
If you purchase a smaller quantity of products, we offer standard shipping and priority shipping express services.

 

Shipping costs for Priority Shipping are $11.99 and Standard Shipping is $8.50 in the U.S., Canada, France and the UK.


For Argentina, Australia, Brazil, Chile, Colombia, Italy, Japan, Mexico, the Netherlands, New Zealand, Russia, South Africa, and Spain, if the order amount is less than US$200, the standard shipping fee is US$11.99, and if the order amount exceeds US$200 (including US$200) ) Standard shipping is $8.50.

 

Express delivery time(S).

 Shipping Destination Estimated Shipping Time Tracking Availability
USA 5-15 business days Yes
United Kingdom 5-15 business days Yes
France 5-15 business days Yes
Canada 5-15 business days Yes
Argentina, Australia, Brazil, Chile, Colombia, Italy, Japan, Mexico, Netherlands, New Zealand, Russia, South Africa, Spain 10-35 business days Yes

 

Shipping policy.

Regarding customs tax issues, they need to be borne by the buyer. SEnTu Art&Craft does not assume any responsibility if the package cannot be delivered due to missing, incomplete or incorrect destination information. Please be careful to enter correct shipping details at checkout.

However, we are always committed to customer satisfaction and we want you to have a great experience with our company. Therefore, if there are any errors or mistakes in delivery, please contact us and we will take steps to ensure you have a good experience.

 

In case of error.

If you realize you have made a mistake, please email us at wishead@163.com as soon as possible, explaining the mistake and providing the correct information. We will do everything we can to assist you - but please understand that if the package has already been dispatched, we are generally unable to change the destination address at this stage.

However, we will do our best to help where we can in any situation - we are here to help.

First

Contact us

OEM customers can contact us by email or phone to tell us their ideas or send us pictures of the products they want to produce.

Second

Design & Sample

We have a professional design team and we will design product drawings according to customers' ideas.
After our customers confirm the drawings, we will make samples according to the drawings and take photos or send samples to our customers.

Third

Production packaging and quality inspection

After the customer confirms the sample, we will produce it according to the order quantity and requirements.

The assembly department will label and package the products. At the same time, we also support customization of labels and packaging.

We have a quality control department responsible for product inspection to ensure that each product meets standards

Finally

Deliver goods

The finished product will enter our warehouse and be shipped according to the order time.

Order Management.

Do I need to have an account to order?

No, you can also place an order as a guest. But, there are some perks if you have an account with us:

  • Quick checkout process
  • Easily view your order status and order history
  • Receive updates detailing our new releases and special promotions

Can I cancel the order if it's already been shipped?

We understand that sometimes situations change, and you may need to cancel an order that has already been shipped. Unfortunately, once an order has been shipped, it cannot be canceled. At that point, the package is in transit and we are unable to intercept it.

We sincerely apologize for any inconvenience this may cause. We understand that this is frustrating, and we want to do everything we can to assist you in resolving any issues you may have

If you have any further questions or concerns, please don't hesitate to contact our support team at wishead@163.com. Our team is here to help and will do our best to assist you in any way we can.

Thank you for your understanding, and we apologize again for any inconvenience.

What if I typed the wrong email address?

Please contact us so we can change your email address. We can change your email address, name, and address but we cannot change your order. So Please fill in your address in all details, otherwise the package we mail to you will be returned to us, or we will just ignore your request to save everyone the trouble. 

If the style I like is not available in the store, can I choose to customize it?

Only some of the products are on the shelves in our store. If you have your own style or pattern and need to customize your own style, please contact our team.
wishead@163.com, our team can customize products individually for you.

Why do products have minimum order quantity requirements?

Sorry, our products are not currently available for retail. We can only support wholesale purchases of our products, and there will be a minimum order quantity requirement.

Payment & Billing.

Are there any exchange rates?

All of our transactions are inUS Dollarssterling. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

What payment methods do you accept?

We accept PayPal payment, money orders, direct bank transfers, debit card payments,cash on delivery. We do not accept personal checks.

Shipping & Delivery.

How do I set my shipping address?

Because our website and services are English-based, all information you enter needs to use an English input method, including punctuation marks.
If you do not want to place an order through the store, you can contact our team at wishead@163.com and we will get in touch with you as soon as possible.

When will my order arrive?

The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order. We are not responsible for delays caused by the customs department in your country.

How do I track my order?

We will email your tracking information as soon as your order has shipped. Usually you will receive the tracking number one day after we have shipped your order.

What Do I Do If I Have Missing Items In My Order?

If there is still something missing, please contact our team immediately at wishead@163.com and we will provide support as soon as possible

What if the item(s) I received are defective/incorrect/damaged?

Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.How long is the returns process?Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.

How do I return an item?

If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

For a list of final sale items, please see our Returns Policy. All returns must be in original condition with packaging intact.

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