运输政策

 

欢迎来到SEnTu Art&Craft

一旦您下订单,我们的团队将努力将您的产品直接运送到您的地址。 请注意,我们的产品是批量生产的,需要额外 5--7 天的生产时间,因为在某些情况下我们必须在您订购后生产。

您预计会在订购后 15-30 个工作日内收到您购买的商品。 在需求高峰期间,订单交付时间可能会稍长(最多 40 个工作日)。



追踪信息。

所有订单均受到实时状态跟踪 ID 的保护、投保和跟踪。 这意味着您可以从头到尾遵循您的订单。 如果由于某些技术原因,您在订购后几天内没有通过电子邮件自动收到您的跟踪信息; 请随时通过 Wisheaad@163.com 与我们联系。请在 24-72 小时内获取追踪号码。


运费。

在 SEnTu Art&Craft,我们对任何订单都收取运费。 如果您购买的产品数量较多,需要海运或空运,请随时联系我们:wishead@163.com。



我们支持 FOB 和 CIF 运输方式。
如果您购买的产品数量较少,我们提供标准运输和优先运输快递服务。



在美国、加拿大、法国和英国,优先配送的运费为 11.99 美元,标准配送的运费为 8.50 美元。


对于阿根廷、澳大利亚、巴西、智利、哥伦比亚、意大利、日本、墨西哥、荷兰、新西兰、俄罗斯、南非和西班牙,如果订单金额低于 200 美元,标准运费为 11.99 美元, 如果订单金额超过 200 美元(含 200 美元))标准运费为 8.50 美元。



快递时间(S)。

运送目的地 预计运送时间 追踪可用性
美国 5-15 个工作日 是
英国 5-15 个工作日 是
法国 5-15 个工作日 是
加拿大 5-15 个工作日 是
阿根廷、澳大利亚、巴西、智利、哥伦比亚、意大利、日本、墨西哥、荷兰、新西兰、俄罗斯、南非、西班牙 10-35 个工作日 是


运输政策。

关于关税问题,需要买家自行承担。 如果由于目的地信息缺失、不完整或不正确而导致包裹无法投递,SEnTu Art&Craft 不承担任何责任。 请在结帐时小心输入正确的运输详细信息。

然而,我们始终致力于客户满意度,我们希望您在我们公司获得良好的体验。 因此,如果配送过程中出现任何错误或错误,请联系我们,我们将采取措施确保您有良好的体验。



如果出现错误。

如果您意识到自己犯了错误,请尽快发送电子邮件至wishead@163.com,解释错误并提供正确的信息。 我们将竭尽全力为您提供帮助 - 但请理解,如果包裹已经发出,我们现阶段通常无法更改目的地地址。

但是,我们将在任何情况下尽最大努力提供帮助 - 我们随时为您提供帮助。

First

Contact us

OEM customers can contact us by email or phone to tell us their ideas or send us pictures of the products they want to produce.

Second

Design & Sample

We have a professional design team and we will design product drawings according to customers' ideas.
After our customers confirm the drawings, we will make samples according to the drawings and take photos or send samples to our customers.

Third

Production packaging and quality inspection

After the customer confirms the sample, we will produce it according to the order quantity and requirements.

The assembly department will label and package the products. At the same time, we also support customization of labels and packaging.

We have a quality control department responsible for product inspection to ensure that each product meets standards

Finally

Deliver goods

The finished product will enter our warehouse and be shipped according to the order time.

Order Management.

Do I need to have an account to order?

No, you can also place an order as a guest. But, there are some perks if you have an account with us:

  • Quick checkout process
  • Easily view your order status and order history
  • Receive updates detailing our new releases and special promotions

Can I cancel the order if it's already been shipped?

We understand that sometimes situations change, and you may need to cancel an order that has already been shipped. Unfortunately, once an order has been shipped, it cannot be canceled. At that point, the package is in transit and we are unable to intercept it.

We sincerely apologize for any inconvenience this may cause. We understand that this is frustrating, and we want to do everything we can to assist you in resolving any issues you may have

If you have any further questions or concerns, please don't hesitate to contact our support team at wishead@163.com. Our team is here to help and will do our best to assist you in any way we can.

Thank you for your understanding, and we apologize again for any inconvenience.

What if I typed the wrong email address?

Please contact us so we can change your email address. We can change your email address, name, and address but we cannot change your order. So Please fill in your address in all details, otherwise the package we mail to you will be returned to us, or we will just ignore your request to save everyone the trouble. 

If the style I like is not available in the store, can I choose to customize it?

Only some of the products are on the shelves in our store. If you have your own style or pattern and need to customize your own style, please contact our team.
wishead@163.com, our team can customize products individually for you.

Why do products have minimum order quantity requirements?

Sorry, our products are not currently available for retail. We can only support wholesale purchases of our products, and there will be a minimum order quantity requirement.

Payment & Billing.

Are there any exchange rates?

All of our transactions are inUS Dollarssterling. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

What payment methods do you accept?

We accept PayPal payment, money orders, direct bank transfers, debit card payments,cash on delivery. We do not accept personal checks.

Shipping & Delivery.

How do I set my shipping address?

Because our website and services are English-based, all information you enter needs to use an English input method, including punctuation marks.
If you do not want to place an order through the store, you can contact our team at wishead@163.com and we will get in touch with you as soon as possible.

When will my order arrive?

The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order. We are not responsible for delays caused by the customs department in your country.

How do I track my order?

We will email your tracking information as soon as your order has shipped. Usually you will receive the tracking number one day after we have shipped your order.

What Do I Do If I Have Missing Items In My Order?

If there is still something missing, please contact our team immediately at wishead@163.com and we will provide support as soon as possible

What if the item(s) I received are defective/incorrect/damaged?

Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.How long is the returns process?Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.

How do I return an item?

If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

For a list of final sale items, please see our Returns Policy. All returns must be in original condition with packaging intact.

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