退货和换货政策

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我们有 30 天退货政策。 如果您购买后已经过了 30 天,很遗憾,我们无法为您提供退款或换货。

符合退货条件的物品必须未使用过且状况与您收到时相同。 物品还必须采用原始包装。

有几种类型的物品不可退货。 食品、鲜花、报纸或杂志等易腐烂物品无法退货。 我们也不接受以下产品的退货:内衣或卫生产品、危险材料或含有易燃液体或气体的产品。

其他不可退货的物品:
* 礼物卡
*可下载的软件产品
* 一些健康和个人护理产品

为了完成退货流程,我们需要收据或购买证明。
请不要将购买的物品退回制造商。

在某些情况下,只能退还部分金额:(如果适用)
* 有明显使用痕迹的书籍
* 已打开的 CD、DVD、VHS 磁带、软件、视频游戏、盒式磁带或黑胶唱片。
* 任何非因我们的过失造成的非原装状态、损坏或零件缺失。
*发货后 30 天以上退回的任何商品
退款(如果适用)
收到并检查您的退货物品后,我们将向您发送一封电子邮件,通知您我们已收到您的退货物品。 我们还将通知您退款请求是否会被批准或拒绝。
如果获得批准,您的退款请求将得到处理,并且退款将在几天内自动退回到您的信用卡或退回到原始付款途径。

退款逾期或未收到(如果适用)
如果您尚未收到退款,请先再次检查您的银行帐户。
然后联系您的信用卡公司,正式退款可能需要一些处理时间。
接下来,联系您的银行。 退款通常需要一些处理时间。
如果您已完成上述所有步骤,但仍未收到退款,请通过 Wishead@163.com 联系我们。
特价(如果适用)
只有正价商品可以退款,遗憾的是特价商品无法退款。

交换(如果适用)
我们只更换有缺陷或损坏的物品。 如需调换同款商品,请发送邮件至wishead@163.com,并将商品寄至:中国浙江省宁波市鄞州区琴达大厦802室(邮编:315000)。

礼物
如果购买的商品被标记为礼物并由商家直接运送给您,您将收到相当于退回商品价值的礼品积分。 收到退回的物品后,我们将向您邮寄礼券。

如果购买的商品未标记为礼物,或者礼物赠送者将订单运送到他们自己的地址并随后发送给您,我们会将礼物退还给礼物赠送者,并且礼物赠送者会知道您的退货情况。
运输
如需退货,您应将产品邮寄至:中国浙江省宁波市鄞州区琴达大厦802室(邮编:315000)。

您将负责支付退回物品的运费。 运费不予退还。 如果您收到退款,退货运费将从您的退款中扣除。

兑换产品的到达时间可能会根据您的居住地址而有所不同。

First

Contact us

OEM customers can contact us by email or phone to tell us their ideas or send us pictures of the products they want to produce.

Second

Design & Sample

We have a professional design team and we will design product drawings according to customers' ideas.
After our customers confirm the drawings, we will make samples according to the drawings and take photos or send samples to our customers.

Third

Production packaging and quality inspection

After the customer confirms the sample, we will produce it according to the order quantity and requirements.

The assembly department will label and package the products. At the same time, we also support customization of labels and packaging.

We have a quality control department responsible for product inspection to ensure that each product meets standards

Finally

Deliver goods

The finished product will enter our warehouse and be shipped according to the order time.

Order Management.

Do I need to have an account to order?

No, you can also place an order as a guest. But, there are some perks if you have an account with us:

  • Quick checkout process
  • Easily view your order status and order history
  • Receive updates detailing our new releases and special promotions

Can I cancel the order if it's already been shipped?

We understand that sometimes situations change, and you may need to cancel an order that has already been shipped. Unfortunately, once an order has been shipped, it cannot be canceled. At that point, the package is in transit and we are unable to intercept it.

We sincerely apologize for any inconvenience this may cause. We understand that this is frustrating, and we want to do everything we can to assist you in resolving any issues you may have

If you have any further questions or concerns, please don't hesitate to contact our support team at wishead@163.com. Our team is here to help and will do our best to assist you in any way we can.

Thank you for your understanding, and we apologize again for any inconvenience.

What if I typed the wrong email address?

Please contact us so we can change your email address. We can change your email address, name, and address but we cannot change your order. So Please fill in your address in all details, otherwise the package we mail to you will be returned to us, or we will just ignore your request to save everyone the trouble. 

If the style I like is not available in the store, can I choose to customize it?

Only some of the products are on the shelves in our store. If you have your own style or pattern and need to customize your own style, please contact our team.
wishead@163.com, our team can customize products individually for you.

Why do products have minimum order quantity requirements?

Sorry, our products are not currently available for retail. We can only support wholesale purchases of our products, and there will be a minimum order quantity requirement.

Payment & Billing.

Are there any exchange rates?

All of our transactions are inUS Dollarssterling. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

What payment methods do you accept?

We accept PayPal payment, money orders, direct bank transfers, debit card payments,cash on delivery. We do not accept personal checks.

Shipping & Delivery.

How do I set my shipping address?

Because our website and services are English-based, all information you enter needs to use an English input method, including punctuation marks.
If you do not want to place an order through the store, you can contact our team at wishead@163.com and we will get in touch with you as soon as possible.

When will my order arrive?

The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order. We are not responsible for delays caused by the customs department in your country.

How do I track my order?

We will email your tracking information as soon as your order has shipped. Usually you will receive the tracking number one day after we have shipped your order.

What Do I Do If I Have Missing Items In My Order?

If there is still something missing, please contact our team immediately at wishead@163.com and we will provide support as soon as possible

What if the item(s) I received are defective/incorrect/damaged?

Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.How long is the returns process?Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.

How do I return an item?

If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

For a list of final sale items, please see our Returns Policy. All returns must be in original condition with packaging intact.

Contact Us