隐私政策

隐私政策
隐私声明

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第 1 部分 - 我们如何处理您的信息?


当您从我们的商店购买商品时,作为购买和销售过程的一部分,我们会收集您提供给我们的个人信息,例如您的姓名、地址和电子邮件地址。
当您浏览我们的商店时,我们还会自动接收您计算机的互联网协议 (IP) 地址,以便向我们提供有助于我们了解您的浏览器和操作系统的信息。
电子邮件营销(如果适用):经您许可,我们可能会向您发送有关我们商店、新产品和其他更新的电子邮件。

第 2 部分 - 同意

你如何得到我的同意?
当您向我们提供个人信息以完成交易、验证您的信用卡、下订单、安排送货或退货时,我们暗示您同意我们仅出于特定原因收集和使用它。
如果我们出于次要原因(例如营销)要求您提供个人信息,我们将直接征求您的明确同意,或者为您提供拒绝的机会。

我如何撤回我的同意?
如果您选择加入后改变主意,您可以随时通过 Wishead@163.com 联系我们或发送邮件给我们,撤回您对我们与您联系、继续收集、使用或披露您的信息的同意 在神圣商店。



第 3 节 - 披露

如果法律要求或您违反我们的服务条款,我们可能会披露您的个人信息。

第 4 部分 - Shopify

我们的商店托管在 Shopify Inc. 上。他们为我们提供了在线电子商务平台,使我们能够向您销售我们的产品和服务。
您的数据通过 Shopify 的数据存储、数据库和通用 Shopify 应用程序进行存储。 他们将您的数据存储在防火墙后面的安全服务器上。

支付:
如果您选择直接支付网关来完成购买,则 Shopify 会存储您的信用卡数据。 它通过支付卡行业数据安全标准 (PCI-DSS) 进行加密。 您的购买交易数据仅在完成购买交易所需的时间内存储。 完成后,您的购买交易信息将被删除。
所有直接支付网关都遵守由 PCI 安全标准委员会管理的 PCI-DSS 制定的标准,该委员会是 Visa、MasterCard、American Express 和 Discover 等品牌的共同努力。
PCI-DSS 要求有助于确保我们的商店及其服务提供商安全处理信用卡信息。

如需了解更多信息,您可能还需要阅读 Shopify 的服务条款 (https://www.shopify.com/legal/terms) 或隐私声明 (https://www.shopify.com/legal/privacy)。

第 5 节 - 第三方服务


一般来说,我们使用的第三方提供商只会在必要的范围内收集、使用和披露您的信息,以便他们能够执行向我们提供的服务。
但是,某些第三方服务提供商(例如支付网关和其他支付交易处理器)对于我们需要向他们提供的与您的购买相关的交易的信息有自己的隐私政策。
对于这些提供商,我们建议您阅读他们的隐私政策,以便您了解这些提供商处理您的个人信息的方式。
特别是,请记住,某些提供商可能位于与您或我们不同的司法管辖区或拥有位于不同司法管辖区的设施。 因此,如果您选择进行涉及第三方服务提供商的服务的交易,那么您的信息可能会受到该服务提供商或其设施所在司法管辖区的法律的约束。
例如,如果您位于加拿大,并且您的交易由位于美国的支付网关处理,则完成该交易时使用的您的个人信息可能需要根据美国法律(包括《爱国者法案》)进行披露。
一旦您离开我们商店的网站或被重定向到第三方网站或应用程序,您将不再受本隐私政策或我们网站的服务条款的约束。

链接
当您点击我们商店上的链接时,它们可能会引导您离开我们的网站。 我们不对其他网站的隐私惯例负责,并鼓励您阅读他们的隐私声明。

第 6 节 - 安全

为了保护您的个人信息,我们采取合理的预防措施并遵循行业最佳实践,以确保其不会被不当丢失、滥用、访问、披露、更改或销毁。
如果您向我们提供您的信用卡信息,该信息将使用安全套接字层技术 (SSL) 进行加密,并使用 AES-256 加密进行存储。 虽然互联网或电子存储上的传输方法都不是 100% 安全的,但我们遵循所有 PCI-DSS 要求并实施其他普遍接受的行业标准。

第 7 节 - Cookie

以下是我们使用的 cookie 列表。 我们已在此处列出它们,以便您可以选择是否选择退出 Cookie。
_session_id,唯一令牌,会话,允许 Shopify 存储有关您的会话的信息(引荐来源网址、登陆页面等)。
_shopify_visit,不保存数据,自上次访问起持续 30 分钟,由我们网站提供商的内部统计跟踪器用于记录访问次数
_shopify_uniq,不保存任何数据,在第二天午夜(相对于访客)到期,统计单个顾客访问商店的次数。
购物车,唯一令牌,持续 2 周,存储有关购物车内容的信息。
_secure_session_id,唯一令牌,会话
storefront_digest,唯一令牌,不确定 如果商店有密码,则用于确定当前访问者是否有权访问。


第 8 节 - 同意年龄

通过使用本网站,您声明您至少已达到您居住的州或省的法定成年年龄,或者您已达到您居住的州或省的法定成年年龄,并且您已同意我们允许以下任何行为: 您的未成年家属使用本网站。

第 9 节 - 本隐私政策的变更

我们保留随时修改本隐私政策的权利,因此请经常查看。 更改和澄清将在网站上发布后立即生效。 如果我们对本政策进行重大变更,我们将在此通知您已更新,以便您了解我们收集哪些信息、我们如何使用这些信息以及我们在什么情况下(如果有)使用和/或披露 它。
如果我们的商店被另一家公司收购或合并,您的信息可能会转移给新所有者,以便我们可以继续向您销售产品。

问题和联系信息

如果您想要:访问、更正、修改或删除我们拥有的有关您的任何个人信息、登记投诉或只是想了解更多信息,请联系我们的隐私合规官:wishead@163.com 或发送邮件至 So-Comfy

[回复:隐私合规官]

First

Contact us

OEM customers can contact us by email or phone to tell us their ideas or send us pictures of the products they want to produce.

Second

Design & Sample

We have a professional design team and we will design product drawings according to customers' ideas.
After our customers confirm the drawings, we will make samples according to the drawings and take photos or send samples to our customers.

Third

Production packaging and quality inspection

After the customer confirms the sample, we will produce it according to the order quantity and requirements.

The assembly department will label and package the products. At the same time, we also support customization of labels and packaging.

We have a quality control department responsible for product inspection to ensure that each product meets standards

Finally

Deliver goods

The finished product will enter our warehouse and be shipped according to the order time.

Order Management.

Do I need to have an account to order?

No, you can also place an order as a guest. But, there are some perks if you have an account with us:

  • Quick checkout process
  • Easily view your order status and order history
  • Receive updates detailing our new releases and special promotions

Can I cancel the order if it's already been shipped?

We understand that sometimes situations change, and you may need to cancel an order that has already been shipped. Unfortunately, once an order has been shipped, it cannot be canceled. At that point, the package is in transit and we are unable to intercept it.

We sincerely apologize for any inconvenience this may cause. We understand that this is frustrating, and we want to do everything we can to assist you in resolving any issues you may have

If you have any further questions or concerns, please don't hesitate to contact our support team at wishead@163.com. Our team is here to help and will do our best to assist you in any way we can.

Thank you for your understanding, and we apologize again for any inconvenience.

What if I typed the wrong email address?

Please contact us so we can change your email address. We can change your email address, name, and address but we cannot change your order. So Please fill in your address in all details, otherwise the package we mail to you will be returned to us, or we will just ignore your request to save everyone the trouble. 

If the style I like is not available in the store, can I choose to customize it?

Only some of the products are on the shelves in our store. If you have your own style or pattern and need to customize your own style, please contact our team.
wishead@163.com, our team can customize products individually for you.

Why do products have minimum order quantity requirements?

Sorry, our products are not currently available for retail. We can only support wholesale purchases of our products, and there will be a minimum order quantity requirement.

Payment & Billing.

Are there any exchange rates?

All of our transactions are inUS Dollarssterling. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

What payment methods do you accept?

We accept PayPal payment, money orders, direct bank transfers, debit card payments,cash on delivery. We do not accept personal checks.

Shipping & Delivery.

How do I set my shipping address?

Because our website and services are English-based, all information you enter needs to use an English input method, including punctuation marks.
If you do not want to place an order through the store, you can contact our team at wishead@163.com and we will get in touch with you as soon as possible.

When will my order arrive?

The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order. We are not responsible for delays caused by the customs department in your country.

How do I track my order?

We will email your tracking information as soon as your order has shipped. Usually you will receive the tracking number one day after we have shipped your order.

What Do I Do If I Have Missing Items In My Order?

If there is still something missing, please contact our team immediately at wishead@163.com and we will provide support as soon as possible

What if the item(s) I received are defective/incorrect/damaged?

Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.How long is the returns process?Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.

How do I return an item?

If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

For a list of final sale items, please see our Returns Policy. All returns must be in original condition with packaging intact.

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