支付方式

 

使用贝宝支付




PayPal 是全球使用最广泛的在线支付方式之一。 我们经过 PayPal 全面验证,因此您始终可以放心购物。 当您通过 PayPal 下单付款时,您将被重定向到 PayPal 付款页面,您可以在其中使用 PayPal 用户名和密码登录来确认付款。

即使没有 PayPal 帐户,您仍然可以结账。 为此,请点击“使用借记卡/信用卡付款”,您将被重定向到安全页面,您可以在其中输入信用卡信息或通过 PayPal 安全地完成付款。


笔记:

请确保您输入的优惠券代码与您收到的优惠券代码完全一致,前后均不得有空格。 为避免错误,我们建议您复制/粘贴收到的促销代码。

优惠券不能合并。 每个订单只能使用一个优惠券代码。

优惠券须遵守优惠条款。 这确实排除了我们网站上一些不符合优惠券折扣条件的商品。


支付安全

我们非常重视安全,因此您的个人信息将受到保护。 我们使用称为安全套接字层 (SSL) 的行业标准加密协议和其他合理措施来保护您的信息免遭未经授权的使用或泄露。 所有机密数据(例如支付信息)均经过使用 SSL 加密的安全通道进行加密和传输。


请注意,我们绝不会要求客户通过电子邮件确认任何帐户或信用卡详细信息。 如果您收到一封声称来自 So-Comfy 并要求您这样做的电子邮件,请不要回复,请立即联系我们。

First

Contact us

OEM customers can contact us by email or phone to tell us their ideas or send us pictures of the products they want to produce.

Second

Design & Sample

We have a professional design team and we will design product drawings according to customers' ideas.
After our customers confirm the drawings, we will make samples according to the drawings and take photos or send samples to our customers.

Third

Production packaging and quality inspection

After the customer confirms the sample, we will produce it according to the order quantity and requirements.

The assembly department will label and package the products. At the same time, we also support customization of labels and packaging.

We have a quality control department responsible for product inspection to ensure that each product meets standards

Finally

Deliver goods

The finished product will enter our warehouse and be shipped according to the order time.

Order Management.

Do I need to have an account to order?

No, you can also place an order as a guest. But, there are some perks if you have an account with us:

  • Quick checkout process
  • Easily view your order status and order history
  • Receive updates detailing our new releases and special promotions

Can I cancel the order if it's already been shipped?

We understand that sometimes situations change, and you may need to cancel an order that has already been shipped. Unfortunately, once an order has been shipped, it cannot be canceled. At that point, the package is in transit and we are unable to intercept it.

We sincerely apologize for any inconvenience this may cause. We understand that this is frustrating, and we want to do everything we can to assist you in resolving any issues you may have

If you have any further questions or concerns, please don't hesitate to contact our support team at wishead@163.com. Our team is here to help and will do our best to assist you in any way we can.

Thank you for your understanding, and we apologize again for any inconvenience.

What if I typed the wrong email address?

Please contact us so we can change your email address. We can change your email address, name, and address but we cannot change your order. So Please fill in your address in all details, otherwise the package we mail to you will be returned to us, or we will just ignore your request to save everyone the trouble. 

If the style I like is not available in the store, can I choose to customize it?

Only some of the products are on the shelves in our store. If you have your own style or pattern and need to customize your own style, please contact our team.
wishead@163.com, our team can customize products individually for you.

Why do products have minimum order quantity requirements?

Sorry, our products are not currently available for retail. We can only support wholesale purchases of our products, and there will be a minimum order quantity requirement.

Payment & Billing.

Are there any exchange rates?

All of our transactions are inUS Dollarssterling. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

What payment methods do you accept?

We accept PayPal payment, money orders, direct bank transfers, debit card payments,cash on delivery. We do not accept personal checks.

Shipping & Delivery.

How do I set my shipping address?

Because our website and services are English-based, all information you enter needs to use an English input method, including punctuation marks.
If you do not want to place an order through the store, you can contact our team at wishead@163.com and we will get in touch with you as soon as possible.

When will my order arrive?

The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order. We are not responsible for delays caused by the customs department in your country.

How do I track my order?

We will email your tracking information as soon as your order has shipped. Usually you will receive the tracking number one day after we have shipped your order.

What Do I Do If I Have Missing Items In My Order?

If there is still something missing, please contact our team immediately at wishead@163.com and we will provide support as soon as possible

What if the item(s) I received are defective/incorrect/damaged?

Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.How long is the returns process?Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.

How do I return an item?

If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

For a list of final sale items, please see our Returns Policy. All returns must be in original condition with packaging intact.

Contact Us