Return & Exchange Policy
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We have a 30 day return policy. If 30 days have passed since your purchase, unfortunately we are unable to offer you a refund or exchange.
Items eligible for return must be unused and in the same condition you received them. Items must also be in original packaging.
There are several types of items that are not returnable. Perishable items such as food, flowers, newspapers or magazines cannot be returned. We also do not accept returns on the following products: lingerie or hygiene products, hazardous materials, or products containing flammable liquids or gases.
Other non-returnable items:
* Gift card
*Downloadable software products
* Some health and personal care products
In order to complete the return process we require a receipt or proof of purchase.
Please do not return purchased items to the manufacturer.
In certain circumstances, only a portion of the amount may be refunded: (if applicable)
* Books with obvious signs of use
* Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes or vinyl records.
* Any non-original condition, damage or missing parts not caused by our fault.
*Any item returned more than 30 days after shipment
Refund (if applicable)
Once your return item is received and inspected, we will send you an email to notify you that we have received your return item. We will also notify you whether your refund request will be approved or denied.
If approved, your refund request will be processed and the refund will automatically be credited to your credit card or to the original payment method within 15 business days.
Refund is overdue or not received (if applicable)
If you haven't received your refund yet, please check your bank account again first.
Then contact your credit card company, a formal refund may take some processing time.
Next, contact your bank. Refunds usually take some processing time.
If you have completed all the steps above and still have not received your refund, please contact us at Wishead@163.com.
Special offer (if applicable)
Only regular priced items can be refunded, unfortunately sale items cannot be refunded.
Exchange (if applicable)
We only replace items that are defective or damaged. If you need to exchange the same product, please send an email to wishead@163.com and send the product to: Room 802, Qinda Building, Yinzhou District, Ningbo City, Zhejiang Province, China (Postal Code: 315000).
Gift
If the purchase was marked as a gift and shipped directly to you by the merchant, you will receive gift points equal to the value of the returned item. A gift certificate will be mailed to you upon receipt of the returned item.
If the purchase is not marked as a gift, or the gift giver ships the order to their own address and subsequently ships it to you, we will return the gift to the gift giver and the gift giver will be aware of your return.
transportation
If you need to return the product, you should mail the product to: Room 802, Qinda Building, Yinzhou District, Ningbo City, Zhejiang Province, China (Postal Code: 315000).
You will be responsible for paying shipping costs for returned items. Shipping charges are non-refundable. If you receive a refund, return shipping charges will be deducted from your refund.
Arrival time for redemption products may vary depending on your residential address.
We have a 30 day return policy. If 30 days have passed since your purchase, unfortunately we are unable to offer you a refund or exchange.
Items eligible for return must be unused and in the same condition you received them. Items must also be in original packaging.
There are several types of items that are not returnable. Perishable items such as food, flowers, newspapers or magazines cannot be returned. We also do not accept returns on the following products: lingerie or hygiene products, hazardous materials, or products containing flammable liquids or gases.
Other non-returnable items:
* Gift card
*Downloadable software products
* Some health and personal care products
In order to complete the return process we require a receipt or proof of purchase.
Please do not return purchased items to the manufacturer.
In certain circumstances, only a portion of the amount may be refunded: (if applicable)
* Books with obvious signs of use
* Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes or vinyl records.
* Any non-original condition, damage or missing parts not caused by our fault.
*Any item returned more than 30 days after shipment
Refund (if applicable)
Once your return item is received and inspected, we will send you an email to notify you that we have received your return item. We will also notify you whether your refund request will be approved or denied.
If approved, your refund request will be processed and the refund will automatically be credited to your credit card or to the original payment method within 15 business days.
Refund is overdue or not received (if applicable)
If you haven't received your refund yet, please check your bank account again first.
Then contact your credit card company, a formal refund may take some processing time.
Next, contact your bank. Refunds usually take some processing time.
If you have completed all the steps above and still have not received your refund, please contact us at Wishead@163.com.
Special offer (if applicable)
Only regular priced items can be refunded, unfortunately sale items cannot be refunded.
Exchange (if applicable)
We only replace items that are defective or damaged. If you need to exchange the same product, please send an email to wishead@163.com and send the product to: Room 802, Qinda Building, Yinzhou District, Ningbo City, Zhejiang Province, China (Postal Code: 315000).
Gift
If the purchase was marked as a gift and shipped directly to you by the merchant, you will receive gift points equal to the value of the returned item. A gift certificate will be mailed to you upon receipt of the returned item.
If the purchase is not marked as a gift, or the gift giver ships the order to their own address and subsequently ships it to you, we will return the gift to the gift giver and the gift giver will be aware of your return.
transportation
If you need to return the product, you should mail the product to: Room 802, Qinda Building, Yinzhou District, Ningbo City, Zhejiang Province, China (Postal Code: 315000).
You will be responsible for paying shipping costs for returned items. Shipping charges are non-refundable. If you receive a refund, return shipping charges will be deducted from your refund.
Arrival time for redemption products may vary depending on your residential address.